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Subject Topic: Order # 700000070 Post Reply Post New Topic
Message posted by Hellfish1970 on February-21-2013 at 16:51 - IP Logged
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Hellfish1970
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February-21-2013
2 Posts
Tracking # LX190234579CH
Ordered Feb 7, 2013
No updates available to track package since Feb 12...

Can you advise me on the whereabouts of my order?

I have ordered from other sites and I tried your site on a whim.... However, I am concerned over the slow shipping times....

Sincerely,
Darin Fields

Message posted by Support on February-22-2013 at 14:07 - IP Logged
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Forum Moderator
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United Kingdom
January-24-2007
634 Posts
Dear Darin,

Thank you for writing.

Please don't worry about your parcel, as we are sure that you will receive it soon!

Your order was shipped on February 12, 2013.
Usual delivery times: 4-10 business days from the shipping date.
Estimated arrival date: February 18, 2013 - February 26, 2013

Thank you for choosing our store!
We would be happy to hear about the receipt of your cigars!

For further details, please contact our Customer Service Representative - Sonya Rendall:
mailto:support@my-cuban-cigars.com


-----------------

Customer Support
support@my-cuban-cigars.com

Message posted by Hellfish1970 on February-28-2013 at 16:34 - IP Logged
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Hellfish1970
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February-21-2013
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I have checked with the post office and they have no information on that package.... It has been 21 days since I ordered... I am requesting a full refund of my order.....

Message posted by Support on March-22-2013 at 15:57 - IP Logged
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United Kingdom
January-24-2007
634 Posts
Dear Darin,

Please excuse us for the late reply.

We are happy to learn that you have received your cigars in a safe and sound condition and hope that you are enjoying them already!

Have a nice weekend!


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Customer Support
support@my-cuban-cigars.com

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