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Subject Topic: Order # 700000021 Post Reply Post New Topic
Message posted by gwcool on March-14-2013 at 19:54 - IP Logged
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gwcool
Standard Member
Standard Member
United States
March-14-2013
12 Posts
The above order has not arrived nor been located. Pls. re-ship asap. Thanx!

(Shipment # was 700000017)

Message posted by Support on March-15-2013 at 15:01 - IP Logged
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Support
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Forum Moderator
Forum Moderator
United Kingdom
January-24-2007
634 Posts
Dear gwcool,

Thank you for contacting us.

We are very sorry to hear that you haven't received your cigars. We have already issued a refund for your order. Please allow up to 10 business days for the refund to appear on your account.

For further details, please do not hesitate to contact our customer service representative Sonya Rendall mailto:support@my-cuban-cigars.com.

We would like to apologize for any inconvenience caused to you once again.

Thank you for your understanding and we hope to do business with you in the future!


-----------------

Customer Support
support@my-cuban-cigars.com

Message posted by gwcool on March-15-2013 at 16:08 - IP Logged
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gwcool
Standard Member
Standard Member
United States
March-14-2013
12 Posts
Thank you, I hope the shipping problems are fixed soon so I may re-order.

Message posted by Support on March-18-2013 at 16:28 - IP Logged
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Support
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Forum Moderator
Forum Moderator
United Kingdom
January-24-2007
634 Posts
Dear gwcool and members of the MCC community, we hope that that our shipping issues will be fixed soon. Thus, we are sure that you will be able to savor your favorite Cuban cigars in a short period of time, so don't worry and stay in touch, so that we can keep you updated!

Have a nice day!


-----------------

Customer Support
support@my-cuban-cigars.com

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