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Subject Topic: US shipments halted? Post Reply Post New Topic
Message posted by Happytobacky on March-31-2013 at 10:33 - IP Logged
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March-31-2013
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Went to place an order today and got the message not shipping to the us at this time.

Would someone please expand on that?

Thank you

Message posted by Support on April-01-2013 at 14:33 - IP Logged
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Hello Happytobacky,

Thank you for inquiring!

We are sorry to inform you that we are currently unable to ship to the USA. We are sure that this issue is temporary and will let you know when shipping to the US will become available again.

We would like to apologize for the inconveniences caused and wish you Happy Easter!

Thank you for your understanding!


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Customer Support
support@my-cuban-cigars.com

Message posted by Happytobacky on April-02-2013 at 07:53 - IP Logged
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Support,

Thank you.

What exactly is the reason why you can ship to e USA at this time?


Message posted by Support on April-03-2013 at 14:28 - IP Logged
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Dear Happytobacky,

Unfortunately, we are not able to reveal this kind of information due to security reasons.
Anyway, as we've already mentioned before, as soon as the situation improves, we will let you know.

Have a great time!


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Customer Support
support@my-cuban-cigars.com

Message posted by padron46 on April-07-2013 at 02:31 - IP Logged
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April-05-2013
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any updates on a timeline we americans can place orders? thanks much padron46

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smoke cloud

Message posted by Support on April-08-2013 at 15:05 - IP Logged
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Dear padron46,

Thank you for asking.
We do not ship cigars to the United States at the moment but we are working hard to improve the situation, so, as soon as we find a solution for a safe and sound delivery of our products to your doorstep, we will let you know.

Have a great time!


-----------------

Customer Support
support@my-cuban-cigars.com

Message posted by padron46 on April-08-2013 at 16:06 - IP Logged
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Thank you support i guess im going to have to jump on a plane and visit the UK smoke a cuban and live the good life.                                                                                                      

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smoke cloud

Message posted by Rockster on April-21-2013 at 07:54 - IP Logged
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March-20-2013
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I hope things change soon - you are a solid company and I want to continue to order thru you!!

8D

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Rocky

Message posted by Support on April-22-2013 at 17:13 - IP Logged
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Dear Rocky!

We hope that this situation improves soon. As soon as we find a solution to start shipping to the US again, you'll be the first to know!

Thank you for your loyalty and trust. We hope to keep our relationship as stable and postitive as before.


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Customer Support
support@my-cuban-cigars.com

Message posted by Happytobacky on May-28-2013 at 18:04 - IP Logged
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Quote: Originally posted by Support on April-01-2013
Hello Happytobacky,

Thank you for inquiring!

We are sorry to inform you that we are currently unable to ship to the USA. We are sure that this issue is temporary and will let you know when shipping to the US will become available again.

We would like to apologize for the inconveniences caused and wish you Happy Easter!

Thank you for your understanding!





Hi, Has the status for US shipments changed and if so what happened?

thanks!!!



Message posted by Support on May-29-2013 at 04:07 - IP Logged
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Dear Happytobacky,

Thank you for contacting us.

We are happy to let you and other US customers know that shipping to US became available again!
You are welcome to place orders at our store and get premium Cuban cigars, speedy delivery and top-notch customer service!

Have a great Wednesday!



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Customer Support
support@my-cuban-cigars.com

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