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Subject Topic: order 700001937 Post Reply Post New Topic
Message posted by mikepp on April-03-2014 at 16:51 - IP Logged
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mikepp
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Standard Member
United States
January-24-2012
12 Posts
I received part of my order today . I ordered 5 boxes and received 2 . was my order shipped in two orders? thanks Mike

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mikep

Message posted by Support on April-04-2014 at 05:17 - IP Logged
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Forum Moderator
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United Kingdom
January-24-2007
634 Posts
Dear Mike,

Thank you for contacting us and letting us know that you have received the first part of your order.

Please don't worry as we have split your order in two, so you should receive the second part of your parcel soon.

Delivery dates: 4-10 business days
Estimated time of arrival: April 3, 2014 - April 11, 2014

Thank you and have a great day!


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Customer Support
support@my-cuban-cigars.com

Message posted by mikepp on April-14-2014 at 15:51 - IP Logged
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mikepp
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United States
January-24-2012
12 Posts
I still have not received my other three boxes . mike

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mikep

Message posted by mikepp on April-15-2014 at 15:17 - IP Logged
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mikepp
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Standard Member
United States
January-24-2012
12 Posts
order 700001937 received 2 of 5 boxes where is the rest of my order will someone reply. Mike

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mikep

Message posted by Support on April-16-2014 at 05:45 - IP Logged
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January-24-2007
634 Posts
Dear Mike,

I would like to apologize for the delay. And I am also very sorry that you haven't received the second part of your order.
We started tracking your package from our side. We will follow up with Swiss Post and inform you of any news we get. Please accept our apologies for these great inconveniences, once again.

Anyway, I assure you that this issue will be solved to your best interests and we will either reship your order or you will receive your money back, if we don't manage to locate your package.

Please let us know if you receive your order while we are tracking it.
Thank you for your patience and sorry for these inconveniences.


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Customer Support
support@my-cuban-cigars.com

Message posted by mikepp on April-23-2014 at 18:04 - IP Logged
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mikepp
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United States
January-24-2012
12 Posts
What is the status on my other 3 boxes . If you can't locate please refund for 3 boxes. Thank you Mike P

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mikep

Message posted by Support on April-24-2014 at 02:28 - IP Logged
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United Kingdom
January-24-2007
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Dear Mike,

Thank you for getting back to us.

Please don't worry as we are still tracking your parcel. Since the tracking procedure ends on April 30, we will contact you and solve the issue to your best on that date. As we have already stated before, we will either reship the missing part of your order or make a refund.

Once again, we are very sorry for the inconveniences caused to you.

Thank you for your loyalty and understanding.

Have a great day!


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Customer Support
support@my-cuban-cigars.com

Message posted by mikepp on April-25-2014 at 18:41 - IP Logged
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mikepp
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United States
January-24-2012
12 Posts
They arrived today. Thanks Mike

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mikep

Message posted by Support on April-29-2014 at 05:51 - IP Logged
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January-24-2007
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Dear Mike,

We are really happy to hear that you have finally received your cigars!
Have a nice smoke and a great day!


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Customer Support
support@my-cuban-cigars.com

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