Message posted by 71nova on February-27-2013 at 17:48 - IP Logged
I just wanted to thank My-Cuban-Cigars and Sonya for the excellent service I received regarding my recent order of R&J Churchills. I placed the order, credit card was charged but the cigars hadn't arrived. With Sonya's help we searched the tracking number and the cigars where held up somewhere in the US Postal Service black hole. I notified Sonya after about a month and they sent a fresh box with a lighter and cigar cutter. Classy move. Cigars arrived yesterday and can't thank Sonya and the staff enough. That's why My-Cuban-Cigars is the ONLY source for all my cigars.
Message posted by Support on February-28-2013 at 15:32 - IP Logged
Thank you so much for your kind words! We really appreaciate it when our customers are satisfied with both our cigars and Customer Service, and would like to assure everyone that these things are not going to change. Moreover, we will do our best to offer even better quality and Customer Care.